I was really excited to sit down with Dom Pym, who is the Co-Founder of Up Bank and software development company, Ferocia. I have heard Dom speak a few times and have been a fan of Up since it launched a few years ago. If you have not come across Up, it is at the forefront of changing the way we think about banks and banking. I fell in love with their customer-centric approach and attention to small detail. Things that I love in any product, especially ones as integral to everyday life as banking. Dom has had an interesting career covering many roles and I took this opportunity to dive into his mind and uncover some gems for all of you.
PART OF THE DESIGN PROCESS IS CREATING A BUSINESS THAT WILL ENDURE AND BE HERE IN THE FUTURE – SUSTAINABILITY IS BAKED INTO EVERYTHING WE DO.
We started by looking at the founding of UP and what kind of a business Dom thinks it is, then took a dive into many interesting topics including:
- What design means in a modern business
- How important people are in the success of a product
- Customer Experience design
- The future of banking
- Finding your mission
- Recruitment
- Problem-solving
I believe we need more leaders and thinkers like Dom at the helm of Australian companies. We can learn a lot from his approach to business and innovation. Thanks to Pausefest for making this chat possible and we hope you enjoy it.
