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Digital Noir *Protect*

Because websites need love too!

Websites are no longer a ‘set and forget’ part of anyone’s business. You can’t just love ’em and leave ’em! They require regular care and attention and a safe place to live, to ensure they continue to perform to their full potential. Find out your options…

Get protected

 

So what is Digital Noir Protect going to do for me?

When it comes to maintaining your website’s health, we know that prevention is better (and often far cheaper) than cure!

Our DN Protect plans will keep your website functioning soundly and securely with daily off-site backups, software updates, security monitoring and content updates, amongst many other benefits to support your business.

Taking care of websites is what we do best, so you can have the peace of mind to take care of what you do best.

Protect what you love with:

  • 100% uptime, local hosting
  • premium website support
  • security monitoring
  • regular updates
  • daily backups
  • analytics reporting
  • time for content updates
  • + more

our packages come in three sizes:

*First Base*

$99.00
per month
What's Included:
Care
Australian based website hosting
99.99% Uptime guarantee
SSL Certificate
Staging Website
Email Support
Quarterly Software Updates (exc. eCommerce)
Daily Website Backups
Backup Restores
Monthly Database-Optimisation
Security Scanning
Uptime Monitoring
Up to 30 mins Support & Content updates (additional time can be purchased under DN Advance Packages)
Tools
Cloud Flare
Cache plugin
Google Analytics
Firewall for DNS attacks
Securi
Website Heat Mapping

Insights
Monthly Google Analytics Report
Quarterly Maintenance Summary Report
Monthly Website Strategy Call
Half Yearly CMS and Website Review
Website Heat Map Analysis

The *Sweet Spot*

$199.00
per month
What's Included:
Care
Australian based website hosting
99.99% Uptime guarantee
SSL Certificate
Staging Website
Email Support
Quarterly Software Updates
Daily Website Backups
Unlimited Backup Restores
Monthly Database Optimisation
Security Scanning
Uptime Monitoring
Up to 1-hour Support & Content updates
Tools
Cloud Flare
WP Total Cache
Google Analytics
Google Tag Manager
Facebook Pixel Implementation
Securi Security Package
Website Heat Mapping
Insights
Monthly Google Analytics Report
Quarterly Maintenance Summary Report
Half Yearly Website-Review
Half Yearly CMS and Website Review
Website Heat Map Analysis

The *Works*

$450.00
per month
What's Included:
Care
Australian based website hosting
99.99% Uptime guarantee
SSL Certificate
Staging Website
Email Support
Quarterly Software Updates
Daily Website Backups
Unlimited Backup Restores
Monthly Database Optimisation
Security Scanning
Uptime Monitoring
Up to 3 hours PRIORITY Support & Content updates
Tools
Cloud Flare
Google Analytics
Google Tag Manager
Facebook Pixel Implementation
Securi Security package
Website Heat Mapping
Insights
Monthly Google Analytics-Report
Quarterly Maintenance Summary Report
Monthly Website Strategy Call
Half Yearly Website Review
Website Heat Map Analysis

 

We’ve tickled your fancy, but you’re into something a little different? We can cater for all tastes with a custom package. Let’s chat first.

Protection, with a little bit of love

You get more than just technical assistance. We go all the way.

You’ll also have priority access to our experienced team. Think of us as an extension of your own, supporting you and your business with expert advice, guidance, and tools to help you evolve in the digital space.

You will receive an invitation to join our exclusive ‘(Special) Friends of Digital Noir’ Facebook group. This distinguished online community is a treasure trove of useful information, tips and tricks, and up-to-date industry news.

You can expect early-bird access to any Digital Noir events too. Be the first to get your feet under the table at seminars, workshops and round-table discussions with industry leaders. And yes, there will be wine.

DN Protect - FAQ

Why does my website need your protection?

Our DN Protect plans save you time administering one of your businesses most valuable assets. They are designed to provide the peace of mind that comes with knowing your website is in safe hands and running smoothly.

Depending on the plan chosen, we can not only help you maintain your website, but provide you with the tools and knowledge to help you grow your business online.

What type of content updates are handled within a plan?

The inclusion of content update time is to take care of adhoc website updates on your behalf and can include adding a new page, updating copy, adding blog posts, adding images, adding a contact form, small design improvements, or pretty much anything else that can be handled within the time allocation for your plan.

We’ll make sure your content updates conform to SEO best practice, that any links are applied correctly, we also keep an eye on layout issues (particularly across different browser sizes), and we provide an extra pair of eyes to avoid embarrassing content errors.

If you need more time than your monthly plan includes, you can purchase additional blocks of time as needed. For larger project updates we can quote on a case-by-case basis.

Does my monthly content time rollover?

Content time is there for you to use on your website every month. It reserves your place in our queue and our resources, therefore time does not rollover for our care plans.

You can take comfort in the fact that requests will usually be addressed by our team within a 24hr period.

What happens if my website goes down, or is hacked?

The purpose of our website care plans is preventative care, so the processes in place (including security scanning, uptime monitoring and performance scans) will help prevent anything from happening.

However, in the event of a serious issue we will be able to catch problems quickly and be on hand to help find a solution (including working with your web host on your behalf).

We cannot promise your website will not be hacked. No website is 100% hack-proof. But we can promise you we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of your website with one of our regular backups.

What happens after I sign up?

You’ll receive an email with your order receipt. If we didn’t create your website, you’ll also receive a form to securely provide your website access information (including your Website Admin and Hosting Access details) so we can begin auditing your site(s) as part of the on-boarding process.

Once on-boarding is complete, you’ll receive a welcome email with more details about your account, and instructions for sending task requests.

You can then sit back with the peace of mind that your website is being cared for and you have a go-to resource for website updates and progressive enhancement.

Why is there a setup fee?

The setup fee allows us to onboard your website to our system, perform an initial security check, as well as undertake an initial update of your WordPress Core files and Plugins.

The outcome of this process will either be a clean website with up-to-date files and plugins, or where issues arise from this process a quote will be provided to bring your website in-line with the latest software and plugin files so that your WordPress website is current, clean, and functional from the get-go.

What do the monthly website planning calls include?

TBD

How do I send support requests?

TBD

What are your business hours and response times?

We will ensure that all communication will be promptly replied to, if not immediately then within 24 hours.

We will pre-inform you of any relevant team absences with at least 12 hours notice. We will be available from 8am – 6pm Mon – Fri via phone, email, Skype and/or in person. We will provide the highest quality service available in all aspects of our work

What happens if I cancel my website care plan?

We will be sad to say goodbye! But we’ll also provide any information you need to transition smoothly to another developer.

We’ll also transfer billing for hosting and email automation services back to you (if and where applicable).

What's included within the monthly care report?

Our reports will provide you with details on the updates that have occurred during the month (WordPress Core, Plugins and Themes), your website uptime, backups, website security and page speed/performance, and website traffic analytics (if Google Analytics is setup).